Refund Policy

Before activation

If you have registered on Medora Hub but your subscription has not yet been activated by our team (i.e. you have not been granted full Q Bank access for a paid plan), you are entitled to a full refund of any payment made. Contact us on WhatsApp or email within 7 days of payment to request a pre-activation refund.

After activation

Once a subscription is activated and full access to the Q Bank, video lectures, or other premium content for your chosen exam has been unlocked, the payment becomes non-refundable. This is because our content — questions, explanations, study plans — is delivered digitally and immediately, and cannot be "returned" once accessed.

Exceptions

We will review refund requests outside the standard policy in cases such as:

• A duplicate or accidental payment for the same plan
• A technical error on our end that prevented you from accessing your subscription
• Billing discrepancies confirmed by our support team

How to request a refund

Message us on WhatsApp (+92 336 1654155) or email hubmedora@gmail.com with your account email, the plan purchased, and the reason for your request. Approved refunds are processed back to your original payment method within 7–14 business days.

Plan changes

If you'd like to switch to a different exam or plan rather than requesting a refund, contact support — we're usually able to transfer or adjust your access instead.

For questions about this policy, see our FAQs or contact us directly.